ICBC Treatment Under the New Enhanced Care Model: A Complete Guide for Recovery at Volt Health
At Volt Health, we are proud to provide specialized care under ICBC’s Enhanced Care Model, offering comprehensive rehabilitation services for those recovering from motor vehicle accidents. Whether you’re in Abbotsford or Surrey, our expert team is ready to support your recovery journey with Physiotherapy, Kinesiology, and Massage Therapy. With our clinic conveniently located in Abbotsford and community-based services available in Surrey, you’ll have access to the essential care you need to regain your strength, mobility, and well-being.
Since the introduction of ICBC’s Enhanced Care Model in May 2021, recovery from car accidents has become easier and more accessible for all British Columbians. This new model ensures that everyone can access the rehabilitation services they need without lengthy legal battles. At Volt Health, we’ve integrated this model to help our patients receive the highest quality of care, whether in our Abbotsford clinic or through our community-based Kinesiology and Physiotherapy services in Surrey.
What Is ICBC's Enhanced Care Model?
ICBC’s Enhanced Care Model is designed to make medical care and rehabilitation services more accessible for anyone injured in a motor vehicle accident, regardless of fault. This model covers all necessary treatments, including Physiotherapy, Kinesiology, and Massage Therapy, at no upfront cost to the patient. It also streamlines the claims process, making it easier and faster for individuals to get the care they need.
At Volt Health, we’re fully equipped to provide these services in Abbotsford and extend Kinesiology and Physiotherapy services into the Surrey area to reach more people in need of recovery assistance.
Types of ICBC-Approved Treatments Available at Volt Health
At Volt Health, we offer a range of ICBC-covered treatments to help you recover from your injuries. Whether you prefer in-person sessions at our Abbotsford clinic or community-based treatments in Surrey, you’ll benefit from the expertise of our team of physiotherapists, kinesiologists, and massage therapists.

Physiotherapy plays a critical role in recovering from motor vehicle accidents, focusing on restoring mobility, strength, and function to injured areas. At Volt Health, we provide comprehensive physiotherapy treatments tailored to your specific injuries, whether you’re recovering from whiplash, fractures, or soft tissue damage.
- In Abbotsford: Our Abbotsford clinic offers a full range of physiotherapy services, where we work closely with you to develop a customized treatment plan aimed at reducing pain, improving mobility, and strengthening injured muscles.
- In Surrey: For those located in Surrey, Volt Health extends its Physiotherapy services through community-based care. This flexible option ensures you get the treatment you need without having to travel far, helping you recover effectively in your own community.
What to Expect from Physiotherapy at Volt Health:
- Assessment: Your physiotherapist will perform an initial assessment to determine the extent of your injuries and develop a personalized treatment plan.
- Treatment Plan: Based on your assessment, your plan may include manual therapy, therapeutic exercises, and the use of specialized modalities like ultrasound or electrical stimulation.
- Ongoing Care: ICBC covers multiple physiotherapy sessions, and our team will adjust your treatment plan based on your recovery progress.
Massage Therapy is an excellent complementary treatment for those recovering from motor vehicle accidents. It helps alleviate muscle tension, reduce pain, and promote relaxation—key aspects of recovery from musculoskeletal injuries like whiplash, sprains, and strains. At Volt Health, our Abbotsford clinic offers specialized massage therapy services to ensure a well-rounded approach to your recovery.
Benefits of Massage Therapy:
- Reduces muscle tension and spasms
- Enhances circulation, promoting faster healing
- Provides relief from pain and stress
- Complements physiotherapy and kinesiology for a holistic recovery plan
Kinesiology focuses on functional recovery through targeted exercises designed to improve strength, balance, and movement patterns. At Volt Health, we offer Kinesiology services at our Abbotsford location and through community-based programs in Surrey, ensuring that you have access to expert rehabilitation no matter where you are.
- In Abbotsford: Our kinesiologists in Abbotsford create personalized exercise programs that help you regain strength, coordination, and mobility after your accident.
- In Surrey: For patients in Surrey, Volt Health provides community-based Kinesiology services, making it convenient for you to receive treatment close to home at partnered clinics and community centre’s.
How Kinesiology Supports Recovery:
- Exercise-Based Treatment: We focus on helping you recover through movement, targeting the areas most affected by your accident. This approach improves overall physical function and prevents future injuries.
- Progressive Therapy: As you improve, your treatment plan evolves to include more advanced exercises that keep you progressing safely and efficiently.
How Volt Health Works with ICBC
Navigating the ICBC claims process can be overwhelming, but at Volt Health, we make it simple. Whether you visit us in Abbotsford or benefit from our Surrey-based services, here’s how we help you access the treatments you need:
- File Your Claim with ICBC: After your accident, report your injuries to ICBC and obtain a claim number.
- Book an Appointment with Volt Health: Once you have your ICBC claim number, contact our clinic in Abbotsford or arrange for community-based services in Surrey to begin treatment. We’ll guide you through the process and handle the paperwork.
- Begin Treatment: At Volt Health, we offer direct billing to ICBC, so you don’t have to worry about upfront costs. Your rehabilitation plan will be tailored to your needs and may include physiotherapy, kinesiology, and massage therapy.
- Ongoing Recovery: We track your progress and update your treatment plan as needed, working closely with ICBC to extend your care if required.
Benefits of the Enhanced Care Model at Volt Health
The Enhanced Care Model offers several advantages to accident victims, and Volt Health ensures you make the most of these benefits, whether you’re in Abbotsford or Surrey:
- Comprehensive Coverage: ICBC covers essential treatments like physiotherapy, kinesiology, and massage therapy at no upfront cost to you.
- Accessible Care: Whether you visit our Abbotsford clinic or receive community-based care in Surrey, Volt Health ensures you have access to the treatment you need.
- Direct Billing: We handle all billing with ICBC, making the process stress-free.
- Personalized Treatment: Our team of specialists will create a tailored recovery plan that meets your specific needs and ensures optimal outcomes.
Frequently Asked Questions (FAQs) About ICBC Treatment at Volt Health
1. How do I access ICBC treatment at Volt Health?
After filing your claim with ICBC, simply contact Volt Health to schedule an appointment in Abbotsford or arrange for community-based Physiotherapy and Kinesiology in Surrey.
2. Do I need a referral to start treatment?
No referral is needed to begin treatment. Once you have your ICBC claim number, you can start receiving care at Volt Health. A referral may be requested when outside of the approval period for new client.
3. How many treatment sessions are covered?
ICBC typically covers up to 12 weeks of treatments, including Physiotherapy, Kinesiology, and Massage Therapy. If you require additional sessions, we’ll work with ICBC to extend your care. For more information, visit
4. What services are offered at Volt Health’s Abbotsford location?
At our Abbotsford clinic, we provide Physiotherapy, Kinesiology, and Massage Therapy for comprehensive rehabilitation after a car accident.
5. How can I access services in Surrey?
If you’re located in Surrey, Volt Health offers community-based Kinesiology and Physiotherapy services, ensuring you receive treatment close to home.
6. Will ICBC cover Tele-Health services for my treatment?
Yes, ICBC covers Tele-Health services for physiotherapy and kinesiology, providing flexible options for those who cannot attend in-person sessions.